Students can request either a copy of a missing immigration document or a new DS-2019 (if lost, stolen, or damaged). ISSO can provide copies of the following documents: 

  • Copy of passport
  • Copy of visa
  • Copy of I-94 first arrival at ISU 
  • Copy of Employment Authorization Document (EAD)

For replacement of previously issued immigration documents, students will most likely not receive the exact copy as it may be missing the student and Designated School Official's signatures.

Copies of Passport, Visa, or I-94

ISSO makes a copy of the student's passport, visa, and I-94 card during orientation check-in. ISSO does not make copies of new passports, new visas, or new I-94 cards for continuing students. It is good practice for students to make copies of current immigration documents in case the original documents are lost, stolen, or damaged.

Expedite Request

Although ISSO requires 10 working days to process requests for missing immigration documents, students who are experiencing an emergency should email ISSO at isso@iastate.edu for additional assistance. 

Cystart Application

This is an electronic process completed through Cystart. The link for Cystart can be found on the ISSO homepage. Log in to Cystart using ISU NetID and password. Once in Cystart, select J-1 Student Services and complete the Immigration Document Replacement e-form.


It will take ISSO up to 10 working days after there is a check mark in all boxes on the Cystart Immigration Document Replacement page. ISSO will send an email to the student's ISU email address when processing is complete. If this email is not received in 10 working days as previously noted, the ISSO recommends contacting the office by email at isso@iastate.edu to request the status of the application.

Disclaimer: This Frequently Asked Questions is intended for general information and guidance. As this information can quickly become outdated or may not apply to your situation, please consult with an International Student Advisor in the International Students and Scholars Office regarding your individual questions.