Overview
Students can request either a copy of a missing immigration document or a new I-20 (if lost, stolen, or damaged). ISSO can provide copies of the following documents:
- Copy of previously issued ISU I-20
- Copy of passport
- Copy of visa
- Copy of I-94 first arrival at ISU
- Copy of Employment Authorization Document (EAD)
Students will most likely not receive the exact copy as it may be missing the student and Designated School Official's signatures.
Copies of Passport, Visa, or I-94
ISSO makes a copy of the student's passport, visa, and I-94 card during orientation check-in. ISSO does not make copies of new passports, new visas, or new I-94 cards for continuing students. It is good practice for students to make copies of current immigration documents in case the original documents are lost, stolen, or damaged.
Expedite Request
Although ISSO requires 10 working days to process requests for missing immigration documents, students who are experiencing an emergency should e-mail ISSO at isso@iastate.edu for additional assistance.
Cystart Application
This is an electronic process completed through Cystart. The link for Cystart can be found on the ISSO homepage. Log in to Cystart using ISU NetID and password. Once in Cystart, select F-1 Student Services and complete the Immigration Document Replacement e-form.
Timeline
It will take ISSO up to 10 working days after there is a check mark in all boxes on the Cystart Immigration Document Replacement page. ISSO will send an email to the student's ISU email address when processing is complete. If this e-mail is not received in 10 working days as previously noted, the ISSO recommends contacting the office by e-mail at isso@iastate.edu to request the status of the application.