Requesting Document Mailing or Collection
The “Document Mailing and Collection” e-form can be found in Cystart, and gives permission for ISSO to either:
- Mail a document on a student’s behalf via eShipGlobal/University Express Mail Services (UEMS), or
- Give a document on a student’s behalf to a designated person
Document Mailing
What company mails my document?
- eShipGlobal/UEMS is a company that helps university students mail their documents. Through eShipGlobal/UEMS, a student can select a mailing address and pay for the shipment of their documents. Once payment is received, the university will automatically receive a shipping label to mail the requested documents.You can review the eShipGlobal/UEMS frequently asked questions for more information.
- Students are able to only select FedEx within eShipGlobal/UEMS.
How can I track my mailing?
- ISSO will send an email with tracking number the day the document is mailed. eShipGlobal/UEMS may also provide email updates about your shipment.
- It may take ISSO up to two business days to process the mailing once the document is ready.
- Students can log back into your eShipGlobal/UEMS account to review your shipment information.
What if I need to make changes to my shipment?
- If a student requires any changes to be made to the shipping information, they will need to contact eShipGlobal directly via email or phone.
- Once changes have been made, contact ISSO immediately at 515-294-1120.
- More information can be found on the UEMS Student Shipping webpage.
Document Collection
How can someone collect a document on my behalf?
- In Cystart, click on “Document Mailing and Collection” and complete the “Document Collection” e-form. In this form, students will indicate the name of the individual they permit to pick up the document(s).
- After submitting the “Document Collection” e-form, the specified individual can collect the document from 4530 Memorial Union during normal business hours. As a reminder, this person must bring their photo ID.